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Technical Support Engineer

Soluto is developing a service that helps millions of users around the world get the most out of the technology around them. We are building the next generation of tech support experience - both for consumers and experts.

We are part of Asurion, a leading mobile services company. Out of our cool HQ that is located in the middle of Rothschild blvd. Tel Aviv, our team develops applications that serve customers around the world- from San Francisco to London, Tokyo and Melbourne.

We're looking for a service-oriented IT technical support engineer to join our IT team and contribute to the day to day IT projects and operations.


Responsibilities

  • Own the employees’ IT onboarding process
  • Own all internal day-to-day IT operations (tech-savvy employees) in a mixed Microsoft and Apple environment
  • Support our various network, applications, services for internal customers
  • Responsible for the performance and setup of internal systems and equipment, including asset management and procurement
  • Take part of the internal IT projects along other IT team members
     

Our ideal candidate

  • Has vast and proven hands on experience in a similar role (Helpdesk/PC technician/IT support)
  • Has deep knowledge and understanding about system/IT (on prem and dosted services)
  • Is patient and solution-oriented, with top-notch listening skills
  • Enjoys troubleshooting technology and helping others
  • Is passionate to learn about a variety of technology platforms
  • Experienced in technical environments, and is tech savvy
  • Is extremely flexible and is willing to take on whatever the task at hand is
  • Has excellent communication oral and written, interpersonal skills in Hebrew and English
  • Great team player
  • Full time position with willing to work off hours from time to time
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